The Team

Xavier O’Halloran

CEO

Xavier O’Halloran is the CEO and founding Director of Super Consumers Australia. He is a consumer advocate whose role it is to keep industry and regulators focussed on the needs of consumers in financial services markets. He works with a team of consumer finance experts to better understand how people engage with these markets and how these markets can be designed to meet consumer expectations. He is excited by cutting through spin and making the complex simple, so everyone can confidently make decisions about their financial well-being. Previously, he worked at the Australian Communications Consumer Action Network (ACCAN) as a Policy Officer working on telecommunications consumer protection and competition policy.

He also led the team responding to the Financial Services Royal Commission at CHOICE, Australia’s largest consumer advocacy group. Xavier has represented consumers on several government and industry advisory bodies. He also developed an online ‘chat bot’ to help younger people engage with their super.

Dr Katrina Ellis

Deputy CEO

Katrina Ellis has over 20 years experience in the financial sector. As the Deputy CEO of Super Consumers Australia she is passionate about ensuring that the super system works for everyone. Prior to joining Super Consumers, Katrina had a long career at the Australian Prudential Regulation Authority in a range of leadership roles. In particular, she led teams who implemented many of the key regulatory changes in the superannuation industry over the last decade. She was an academic in Australia and the US and has a PhD in finance from Cornell University.

Jessica Spence

Director of Policy

Jessica Spence leads policy development and strategic campaigns. With over 13 years of experience in the superannuation and pensions industry, Jessica has a deep understanding of consumer protection and regulatory issues and has been directly involved with the development and implementation of many major super reforms in Australia and Canada. Prior to joining Super Consumers, Jessica held various leadership roles in the superannuation team at the Australian Securities and Investments Commission. She was also legal counsel for the Financial Services Commission of Ontario, the agency then responsible for regulating pension plans and enforcing pension legislation in the province of Ontario in Canada.

Lily Jiang

Director of Advocacy

Lily Jiang leads our campaigns and advocacy work, with a focus on improving outcomes for diverse Australians and groups experiencing vulnerability. She is passionate about achieving a more equitable and inclusive superannuation system, and increasing the representation of diverse groups and their lived experiences in informing superannuation research and policy design and implementation. Prior to joining Super Consumers, Lily led advocacy and program delivery in the social services, women’s rights and international development sectors working across Australia, Asia-Pacific and the United States. She was also a management consultant for over ten years working in financial services and telecommunications.

Talisa Clavijo

Head of Strategic Communications

Talisa Clavijo leads strategic communications, bringing more than 13 years of experience spanning media, communications and marketing. She has worked across strategy, consulting and client leadership roles, developing communications programs that build reputation, shape conversations and drive engagement.

Talisa’s expertise includes strategic communications, media relations, storytelling, content and stakeholder engagement, with experience across sectors including AI, healthcare, HR technology and lifestyle.

Mary Jo Costache

Senior Policy Adviser

Mary Jo Costache has worked on major policy initiatives, research projects and advocacy campaigns in the NSW Government and not-for-profit sector across a range of policy areas, including industrial relations and health. She focuses on turning complex policy, data and legislation into clear advice that supports fairer outcomes for the community.  She is passionate about making policy easier to understand and ensuring systems work better for the people they’re meant to serve.

Dr Roberta Chen

Researcher and Data Analyst

Roberta Chen manages key research projects and analyses datasets to support the team’s campaign strategies aimed at promoting a fairer superannuation system for everyone. Prior to joining the team, Roberta tutored and lectured at the University of Sydney, teaching courses on prejudice formation and reduction, statistical research methods, and the influence of social factors on behaviour. She was also part of a research team investigating the educational and occupational pathways of Australian youth and young adults. Roberta has a PhD in social psychology from the University of Sydney, where her research focused on mass media strategies to reduce prejudice toward Asian and Chinese communities in Australia. Being part of Super Consumers has allowed Roberta to continue leveraging research to advocate for meaningful and positive systemic change in Australia.

Antoinette Dyce

Communications and Operations Co-ordinator

Antoinette Dyce oversees our social media and web presence, writes newsletters and other content, manages the website, and supports the team through editing a range of work including submissions. Operationally, Antoinette manages key projects such as our website rebuild and branded templates creation.

Coming from a background as a senior television producer and writer, Antoinette has a BA Communications from UTS and a Master of Human Rights from USYD. Working for a not-for-profit consumer advocacy organisation such as Super Consumers has allowed her to combine these areas of expertise, bringing her experience in creating content for broad audiences, her writing and research skills, and her social justice values to the role.

Carolyn Wei

Data Analyst

Carolyn Wei supports research and advocacy work through data-driven insights, helping to improve outcomes for consumers in the superannuation system. She specialises in analysing large and complex datasets to identify trends, assess risk, and translate findings into actionable recommendations.
Carolyn has a background in actuarial studies and finance at UNSW, where she has developed strong quantitative and statistical modelling skills. Prior to joining the team, Carolyn worked through roles in financial services and data analytics, working on projects involving risk modelling, financial analysis, and business intelligence.
With a strong interest in using data to drive meaningful change, Carolyn is passionate about improving transparency and fairness in financial systems.