Rod Stowe (Chair)
Rod Stowe has over 40 years experience in the public sector, and is one of NSW’s longest-serving public servants.
He served as the NSW Fair Trading Commissioner for six years until his retirement in 2017. He received the Public Service Medal for services to consumer protection in the 2011 Queen’s Birthday Honours List, and the CHOICE Consumer Champion Award in 2017. He is currently Chair of the Consumer Advocacy Trust Board, a member of the State Insurance Regulatory Authority (SIRA) Board, Community Director, Energy & Water Ombudsman NSW (EWON) and serves on the Renewable Energy Sector Board.
Elissa Freeman
Elissa is an experienced consumer advocate, having represented the interests of consumers in the financial services, telecommunications, energy and water industries.
She is a Director of the Australian Financial Complaints Authority (AFCA), founder and coordinator of the Consumers’ Federation of Australia (CFA) Mentoring Program, Chair of the Australian Energy Regulator (AER) Customer Consultative Group and a member of the AER’s Consumer Challenge Panel. Elissa was previously a Director of the Financial Adviser Standards & Ethics Authority (FASEA), Director of the Financial Ombudsman Service (FOS) and chair of the Financial Rights Legal Centre.
Delia Rickard
Delia Rickard has extensive public service experience with Australia’s financial regulators.
She was Deputy Chair of the Australian Competition and Consumer Commission (ACCC) from 2012 until 2023 where she served on committees and boards dealing with consumer data rights, digital platforms, financial services, enforcement, energy, communications, exemptions, and corporate governance.
She also held various senior executive roles at the Australian Securities and Investment Commission (ASIC) where she was involved in work on dispute resolution, banking, insurance, the introduction of Super Choice and financial capability. She also led the creation of www.moneysmart.gov.au.
Delia has been the recipient of many awards in recognition of her services to consumer protection, including the Australian Public Service medal, the SOCAP Lifetime Achievement award and the Inaugural Australian Law Council’s Australian Consumer Rights Award.
Craig Young
Craig has over 20 years executive leadership experience in strategy, research and digital transformation, stakeholder engagement and organisational change.
He is passionate about using evidence-based decision-making and collaborative partnerships to produce more citizen and consumer-centric outcomes and progressive social change.
Craig is currently MD of Big Village, a marketing, media services and consulting business specialising in strategic research, data management, digital consulting and digital advertising.
He has been a Non Executive Director for nine years including three as Chair of ADIA (Australia’s market and social research industry association). He is on the Board of Redfern Legal Centre, and on the Advisory Board to the ACT’s Gambling & Racing Commission.